My Order

My Order

What is the maximum per product that I can purchase?

How can I check the status of my order?

How quickly will my order be processed?

Can I change or cancel my order after it has been placed?

One of my favorite shades or product is not featured on the website?

Can I place orders by Mail, Fax and Phone?

We do not accept mail, fax or phone orders at this time.

Does the person placing the order have to be the cardholder?

Can I place orders by Mail, Fax and Phone?

Which forms of payment are accepted?

We currently accept Visa®, MasterCard®, American Express® and Discover Card® and gift cards with Visa®, MasterCard®, American Express® and Discover Card® logos. We do not accept cash, cashier's checks, money orders or personal checks. Layaway plans are not available.

How do I use my gift card to make an online purchase?

Our website accepts only 1 form of payment so your total order amount cannot exceed the dollar value of the card or your transaction will be rejected.

My purchase costs more than the balance on my gift card. What do I do?

To make an online purchase, you will need to register your gift card. You can do this by either calling the issuer, or by visiting their website. When you make an online purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card. If the information is different, the transaction may be declined. You can verify or update your information by visiting the card provider's website, or by contacting them using the toll-free number provided in your card documentation.

What if I need to return an item that I purchased with a gift card?

Please do not discard the physical gift card until you are certain that you are satisfied with your purchase and will not be making a return. Our policy is to refund the original form of payment; therefore if you discard your gift card, we will not be able to refund your account.

Can I use an international credit card to pay for my purchases?

Yes, you can. Payment of the order will be in U.S. dollars. You will still need a U.S. address for delivery but we do accept Visa and Mastercard with international billing addresses. Please note that the issuing bank for your card must be in one of the countries listed below:

  • Antigua
  • Australia
  • Bahamas
  • Barbados
  • Belgium
  • Canada
  • France
  • Germany
  • Jamaica
  • Japan
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Portugal
  • Puerto Rico
  • Spain
  • Sweden
  • Switzerland
  • South Africa
  • Trinidad & Tobago
  • United Arab Emirates
  • United Kingdom

Your billing information must be exactly as it appear on your credit card statement or the transaction will be rejected.

Why am I paying tax on Shipping and Handling?

State tax regulations require that we collect sales tax on shipping and handling where applicable. All sales taxes that are collected are paid to the state where the tax is collected and merchandise has been shipped.

How is sales tax determined?

The sales tax rate and imposition is determined by the location where the merchandise is being shipped.