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FAQ

General Inquiries

Do we test on animals?

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What forms of payment are accepted?

Can I safely use my credit card?

Can I use an international credit card to pay for my purchases?

Order Inquiries

How can I check the status of my order?

The quickest way to check the status of ordered items is to sign in to your account and go to Order History. You may also email Customer Service at customerservice@blackopalbeauty.com or call 1-800-774-3477, Monday through Friday from 9:00am to 5:00pm.

How quickly will my order be processed?

Can I place orders by Mail, Fax and Phone?

Does BlackOpalBeauty.com ship internationally?

We do not ship to Guam, American Samoa, Northern Mariana Islands and international addresses (including Canada).

Beauty News Emails / Inner Circle Registration

How can I unsubscribe from receiving Black Opal's Beauty News emails?

You can unsubscribe from any Black Opal Beauty News emails by clicking on the unsubscribe link located at the bottom of each email. Registered users may also unsubscribe from the My Account section. It may take up to 10 business days before your email address is removed from our database. An email address will still be required to communicate order-related information.

Why am I not receiving Black Opal Beauty News emails?

To ensure that your Beauty News emails are delivered to your inbox, please add beautynews@blackopalbeauty.com to your address book.

Why should I register to become part of Black Opal's Inner Circle?

Registering to our Inner Circle allows you to:
  • retrieve your past order history
  • create an address book
  • receive exclusive emails
  • and more…