FAQ

FAQ

General Inquiries

Do we test on animals?

Our products are cruelty-free; we do not condone animal testing.

My Password is not working / I Forgot My Password.

What forms of payment are accepted?

Can I safely use my credit card?

Can I use an international credit card to pay for my purchases?

Order Inquiries

How can I check the status of my order?

The quickest way to check the status of ordered items is to sign in to your account and go to Order History. You may also email Customer Service at customerservice@blackopalbeauty.com or call 1-800-774-3477, Monday through Friday from 9:00am to 5:00pm.

How quickly will my order be processed?

Can I place orders by Mail, Fax and Phone?

Does BlackOpalBeauty.com ship internationally?

Beauty News Emails 

How can I unsubscribe from receiving Black Opal's Beauty News emails?

You can unsubscribe from any Black Opal Beauty News emails by clicking on the unsubscribe link located at the bottom of each email. Registered users may also unsubscribe from the My Account section. It may take up to 10 business days before your email address is removed from our database. An email address will still be required to communicate order-related information.

Why am I not receiving Black Opal Beauty News emails?