FAQ

Our products are cruelty-free; we do not condone animal testing.

Passwords are case-sensitive. If you forgot your password, click here to request a new one. An email will automatically be sent with a new, temporary password (if you do not see this email, check your junk mail folder). Once signed in, you will have the option of creating a new one by going to My Profile.

We currently accept Visa®, MasterCard®, American Express® and Discover Card®. We do not accept cash, cashier's checks, money orders or personal checks.

We take great care in providing secure transmission of your information from your computer to our servers. We use the industry standard SSL (secure socket layer) encryption when credit card information is transmitted. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today.

We are currently unable to accept credit cards issued outside of the United States.

The quickest way to check the status of ordered items is to sign in to your account and go to Order History. You may also email Customer Service at customerservice@blackopalbeauty.com or call 1-800-774-3477, Monday through Friday from 9:00am to 5:00pm.

We process and ship orders within 1 to 5 business days. Click here for shipping options and delivery times.

We do not accept mail, fax or phone orders.

You can unsubscribe from any Black Opal Beauty News emails by clicking on the unsubscribe link located at the bottom of each email. Registered users may also unsubscribe from the My Account section. It may take up to 10 business days before your email address is removed from our database. An email address will still be required to communicate order-related information.

To ensure that your Beauty News emails are delivered to your inbox, please add enews@blackopalbeauty.com to your address book.