Returns & Exchanges
Feel confident shopping at BLK/OPL with our easy shipping and returns process. If you didn’t find the perfect shade, just contact us at customerservice@blackopalbeauty.com, and we’ll streamline the exchange process for you. If you’d prefer a refund, that’s absolutely fine too.
What's your return & Exchange Policy?
30 days from purchase.
Exclusions: Last Call or Sale Items. All products purchased as part of a set must be returned together.
Return shipping is at the expense of the customer.
How Do I Return Products?
We recommend using a traceable method, such as USPS Insured Parcel Post or Regular Mail with Delivery Confirmation.
Please include the original list of contents with the items being returned. Returns are processed within 10 business days from the time your package is received.
Return Shipping Address:
Black Opal Beauty Online Returns
222 W. Merchandise Mart Plaza
Suite 1212
Chicago, IL 60654
FAQS
How long does it take to process a refund?
Refunds are processed within 10 business days after the return is received. You’ll receive an email notification once the return has been processed. Refunds may take 1-2 billing cycles to appear on your statement.
What Should I Do If I’ve Lost My Packing Slip?
If you've lost your packing slip, please contact customerservice@blackopalbeauty.com for assistance.
Can I Return BLK/OPL Products Purchased from Other Retailers?
No, we can only accept returns for products purchased on blackopalbeauty.com.
Need Help?
If you have any questions about our products, shade matching, order status, or returns, please reach out to our Customer Support Team.
Email: customerservice@blackopalbeauty.com
