We ship to all 50 U.S. states and the District of Columbia. Please note, we are currently unable to ship to Puerto Rico, the U.S. Virgin Islands and Military or Diplomatic addresses (APO/FPO/DPO).
No. We do not ship to international addresses, including Canada. Nor do we ship to any U.S. Territories, including Puerto Rico, the U.S. Virgin Islands, Guam, the Northern Mariana Islands and American Samoa.
SHIPPING & HANDLING CHARGES PER ORDER ARE AS FOLLOWS:
|Standard Service (7-10 business days)||Expedited Service (2-5 business days)||Express Service (1-2 business days)|
|Alaska & Hawaii||N/A||N/A||$31.00|
Orders are processed and shipped on business days only, Monday through Friday, with the exception of U.S. Federal Holidays.
Please also note:
There are two ways to track your package once it has shipped:
Federal Express SmartPost is our preferred carrier for Standard Service. It is a combination of Federal Express and USPS (US Postal Services). Delivery date provided by Federal Express is the delivery date to your local post office, not to your door. Allow 1 or 2 additional business days for your package to be delivered at your address by your local post office. Express and Expedited shipments are delivered by Federal Express.
Any product purchased on blackopalbeauty,com can be returned WITHIN 30 DAYS from the date of purchase as indicated on your invoice/packing list. Products purchased as part of a set cannot be returned individually. The entire set must be returned. Return shipping and handling fees are at customer's expense.
We do not refund shipping costs associated with returns.
Please contact Customer Service for assistance at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm or via email at firstname.lastname@example.org.
We recommend using a traceable method such as USPS Insured Parcel Post or Regular Mail with Delivery Confirmation. Original packing slip should be included noting items being returned. Returns will be processed within 10-14 business days from the date we receive your return package at our returns facility. If you are unable to find your packing list, please contact Customer Service at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm, or via email at email@example.com for assistance.
Please send your returns shipment to:
Black Opal Beauty Online Returns
27-11 49th Avenue
Long Island City, NY 11101
It takes up to 10 business days from the time your return is received to process and credit your original form of payment. An email notification will be sent once the return has been processed. It may take 1 or 2 billing cycles for the refund to appear on your statement.
If you have lost your packing slip, please contact Customer Service at 1-800-774-3477, Monday through Friday, 9:00am to 5:00pm or via email firstname.lastname@example.org.
No. We can only accept returns for products purchased on blackopalbeauty.com.