RETURNS
What is blackopalbeauty.com's returns policy?
Any product purchased on blackopalbeauty,com can be returned WITHIN 30 DAYS from the date of purchase as indicated on your invoice/packing list. Products purchased as part of a set cannot be returned individually. The entire set must be returned. Return shipping and handling fees are at customer's expense.

If I make a return, will the cost of shipping and handling be returned?
We do not refund shipping costs associated with returns.

What if I received an incorrect or damaged item?
Please contact Customer Service for assistance via email at customerservice@blackopalbeauty.com. 

How should I return products?
We recommend using a traceable method such as USPS Insured Parcel Post or Regular Mail with Delivery Confirmation. You may upload a preprinted label to use for your return by going to your account on our site and click on returns at the top of your recent order and then click on upload label. Please include the original packing slip noting items being returned. Returns will be processed within 10-14 business days from the date we receive your return package at our returns facility. If you are unable to find your packing list, please contact Customer Service via email at customerservice@blackopalbeauty.com for assistance.

Please send your returns shipment to:

Black Opal Beauty Online Returns

222 W. Merchandise Mart Plaza, Suite 1212

Chicago, Illinois, 60654

How long does it take to process a refund?

It takes up to 10 business days from the time your return is received to process and credit your original form of payment. An email notification will be sent once the return has been processed. It may take 1 or 2 billing cycles for the refund to appear on your statement.

What should I do if I have lost my packing slip?
If you have lost your packing slip, please contact Customer Service via email customerservice@blackopalbeauty.com.

May I return Black Opal products purchased from a retail store or other website to blackopalbeauty.com?
No. We can only accept returns for products purchased on blackopalbeauty.com.